Privacy Policy
LoanLens Financial Pty Ltd (ACN 699 366 124) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Last updated August 2026.
Information we collect
We collect personal and credit information necessary to assess your borrowing needs and arrange credit. This includes identity details, contact details, employment and income information, assets and liabilities, expenses, and credit history.
How we collect it
Usually directly from you, through calls, forms, documents you provide, and our website. We may also collect information from credit reporting bodies, lenders, your accountant or referrers where you have authorised us to do so.
Why we use it
To assess your objectives and financial situation, compare and recommend credit products, submit applications to lenders, meet responsible lending and anti-money-laundering obligations, and maintain your file for future reviews.
Who we disclose it to
Lenders and aggregators on our panel, lenders mortgage insurers, credit reporting bodies, our Australian Credit Licence holder Purple Circle Financial Services Pty Ltd, and service providers who assist us. We do not sell your information.
Credit reporting
With your consent we may obtain a credit report. Credit reporting bodies may hold information about you and their own privacy policies explain how to access and correct it.
Security and retention
We store information securely in access-controlled systems and retain it for the period required by law, typically seven years after your file closes.
Access, correction and complaints
You can request access to or correction of the information we hold by emailing hello@loanlens.com.au. If you are not satisfied with our response you may contact the Australian Financial Complaints Authority (AFCA member 123692) or the Office of the Australian Information Commissioner.